Making multi-location delivery stops easier to navigate

At Amazon Flex, we are committed to helping you make the most of your time on the road. We know that locating packages at multi-location stops, like apartment complexes and office buildings, can be challenging. That is why we are introducing key changes, based on delivery partner feedback, to make your delivery experience at multi-location stops smoother and more intuitive.

Easily gather packages at multi-location stops

When delivering to a stop with multiple delivery locations, we know how important it is for you to be able to quickly and easily organize all the packages you need to deliver. The new Gather feature in the Amazon Flex app makes that easy to do on one screen. For any stop with multiple packages across two or more delivery locations, after you tap “I’ve parked” the Amazon Flex app will prompt you to “Gather packages”. You will see all packages grouped by location on a single screen. If you would like to review more information about any package such as the address, tap “Details” at the top of the Gather screen. Once you have all your packages organized, you can proceed to the delivery location confident you will not have to return to your vehicle for a missed package.

We hope these improvements help make it easier for you to complete blocks with multi-location stops efficiently. We will continue to invest in improving your experience with Amazon Flex and designing delivery routes that help you make the most of your time.