Amazon Flex delivery partner safety
Learn about how to connect with live support, access emergency help, and get helpful safety resources.
Deliver with safety, confidence, and support.
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritise safety so you can earn and deliver with confidence.
Safe deliveries in the community
Safety first
When delivering with Amazon Flex, your safety is our top priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We do not expect you to ever make a delivery if you feel unsafe.
Safety requirements
Everyone at Amazon delivery station premises must wear closed-heel-and-toe shoes and a high-visibility, reflective safety vest. Safety vests are available free at any Amazon station. For e-bike deliveries, helmets are also required.
Customer and community accountability
If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Sexual harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex's sexual harassment policy. You can make a confidential report through the Driver Escalations Hotline at EthicsPoint. Please report any violations, including theft, safety, harassment and discrimination any time.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. You can quickly connect with Driver Support through the Amazon Flex app, and speak with someone from our dedicated Driver Support team.
Emergency assistance
If you have an emergency when you're delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 999 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 999 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips
You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you'd like to review safety advice, just go to the Resource Portal from the main menu to find safety related materials. The safety section contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Technology to help you stay safe
Pet alerts
You can check the Amazon Flex app for a paw print icon to see if there might be a dog at your next delivery stop. These paw print icons are added through the help of customers and delivery partners who report this information. The app also provides safety videos, articles, and information on pet safety.
Optimised maps
Amazon Flex maps help you navigate and show road closure alerts and live traffic conditions, so you can choose which route to take. You can set maps to dark mode, download offline maps, and set automatic offline map downloads over Wi-Fi.
Customer chat
You can call or text customers about their delivery through the Amazon Flex app. Your phone number is hidden. The app also has a 'Notify of Arrival' feature to let customers know you've arrived and ask them to secure pets and clear pathways.
Protection for you and your vehicle
Car insurance
UK delivery partners must provide their own Hire and Reward (H&R) insurance plus minimum SD&P insurance. Partners: Inshur (hourly/monthly/annual) and Zego (monthly/annual).
E-bike insurance
You're free to choose any public liability and personal accident insurance provider suited to your needs. Partners: Superscript (annual coverage with monthly subscriptions)
Vehicle maintenance and safety discounts
You are eligible for deals and discounts via Onsi as soon as you sign up. Onsi offers discounted prices on fuel, tyres, car maintenance services, and e-bike accessories from leading brands.
Delivery block design
All Amazon Flex delivery blocks are scheduled so that they can be safely completed within the allocated block time, taking into account factors such as weather and road conditions.
Safe deliveries on e-bikes
Your safety is our top priority when delivering with an e-bike. You must wear a helmet while delivering with an e-bike. We recommend one with a chinstrap and face shields for added protection. We also recommend wearing a reflective, high-visibility safety vest. Ensure your delivery bag is properly secured and balanced to maintain stability while delivering. Best practices include riding in the direction of traffic, using bike lanes whenever available, and keeping both hands on the handlebars except when signalling. Always obey traffic laws, signals, and signs.
We may conduct safety checks at the pickup location to help ensure that your vehicle is ready to deliver packages safely and meets legal requirements. You will not be able to deliver if your vehicle does not pass the check. E-bike safety checks may include items such as making sure the frame and tyres are not damaged, and the brakes and chain are in working order. Additionally, e-bikes may be inspected to ensure they meet the legal requirement of not exceeding 3.7 mph without pedalling. Please note, if your e-bike does not meet legal requirements, you will no longer be eligible to deliver with Amazon Flex.
Safe deliveries in the community
Safety first
When delivering with Amazon Flex, your safety is our top priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We do not expect you to ever make a delivery if you feel unsafe.
Safety requirements
Everyone at Amazon delivery station premises must wear closed-heel-and-toe shoes and a high-visibility, reflective safety vest. Safety vests are available free at any Amazon station. For e-bike deliveries, helmets are also required.
Customer and community accountability
If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Sexual harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex's sexual harassment policy. You can make a confidential report through the Driver Escalations Hotline at EthicsPoint. Please report any violations, including theft, safety, harassment and discrimination any time.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. You can quickly connect with Driver Support through the Amazon Flex app, and speak with someone from our dedicated Driver Support team.
Emergency assistance
If you have an emergency when you're delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 999 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 999 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips
You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you'd like to review safety advice, just go to the Resource Portal from the main menu to find safety related materials. The safety section contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Technology to help you stay safe
Pet alerts
You can check the Amazon Flex app for a paw print icon to see if there might be a dog at your next delivery stop. These paw print icons are added through the help of customers and delivery partners who report this information. The app also provides safety videos, articles, and information on pet safety.
Optimised maps
Amazon Flex maps help you navigate and show road closure alerts and live traffic conditions, so you can choose which route to take. You can set maps to dark mode, download offline maps, and set automatic offline map downloads over Wi-Fi.
Customer chat
You can call or text customers about their delivery through the Amazon Flex app. Your phone number is hidden. The app also has a 'Notify of Arrival' feature to let customers know you've arrived and ask them to secure pets and clear pathways.
Protection for you and your vehicle
Car insurance
UK delivery partners must provide their own Hire and Reward (H&R) insurance plus minimum SD&P insurance. Partners: Inshur (hourly/monthly/annual) and Zego (monthly/annual).
E-bike insurance
You're free to choose any public liability and personal accident insurance provider suited to your needs. Partners: Superscript (annual coverage with monthly subscriptions)
Vehicle maintenance and safety discounts
You are eligible for deals and discounts via Onsi as soon as you sign up. Onsi offers discounted prices on fuel, tyres, car maintenance services, and e-bike accessories from leading brands.
Delivery block design
All Amazon Flex delivery blocks are scheduled so that they can be safely completed within the allocated block time, taking into account factors such as weather and road conditions.
Safe deliveries on e-bikes
Your safety is our top priority when delivering with an e-bike. You must wear a helmet while delivering with an e-bike. We recommend one with a chinstrap and face shields for added protection. We also recommend wearing a reflective, high-visibility safety vest. Ensure your delivery bag is properly secured and balanced to maintain stability while delivering. Best practices include riding in the direction of traffic, using bike lanes whenever available, and keeping both hands on the handlebars except when signalling. Always obey traffic laws, signals, and signs.
We may conduct safety checks at the pickup location to help ensure that your vehicle is ready to deliver packages safely and meets legal requirements. You will not be able to deliver if your vehicle does not pass the check. E-bike safety checks may include items such as making sure the frame and tyres are not damaged, and the brakes and chain are in working order. Additionally, e-bikes may be inspected to ensure they meet the legal requirement of not exceeding 3.7 mph without pedalling. Please note, if your e-bike does not meet legal requirements, you will no longer be eligible to deliver with Amazon Flex.
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