Amazon Flex Reasonable Suspicion Policy
While delivering with Amazon Flex, Amazon strictly prohibits Amazon Flex delivery partners from being under the influence of drugs or alcohol. Any Amazon Flex delivery partner who is reasonably suspected to be providing delivery services while under the influence of drugs or alcohol will not be able to pick up deliverables from the station. This is to preserve the safety of delivery partners, Amazon customers and community members. An Amazon Flex delivery partner may contest any allegations of being under the influence of drugs or alcohol by taking a drug and alcohol test on site, free of charge. Amazon maintains the right to terminate its agreement with any delivery partner who receives a positive test result or refuses to provide evidence to refute any reasonable allegations of being under the influence of drugs or alcohol. An Amazon Flex delivery partner may appeal any outcome by emailing amazonflex-support@amazon.co.uk to provide additional information and any evidence to support the appeal within 10 days of receiving notice.
Submitting a Report
To help ensure that any violations are identified, any person who reasonably suspects an Amazon Flex delivery partner of being under the influence of drugs or alcohol while providing delivery services may submit a report to Amazon.
- Amazon Flex delivery partners are expected to report reasonable concerns of another Amazon Flex delivery partner using the “Emergency Help” button in the Amazon Flex app or by contacting our Last Mile Emergency Team at (+44) 808 164 6718.
- Amazon employees are expected to report by contacting the Site Manager.
- Customers or community members may report by contacting Customer Services via “Contact Us” or “Message Us” from their account under the customer service page.
Regardless of who submits the report, Amazon will promptly investigate and take appropriate action. Once a determination is made regarding a reported incident of drug or alcohol use, Amazon Flex delivery partners are notified in writing via email.
‍Last updated: 20/11/2023‍